In Salesforce, to automatically assign a Case or Lead to users, we create an Assignment Rule. Using a rule, the system successfully assigns the Case or Lead to the selected user.
However, sometimes when assigning a user to a lead record in the Lead or Case Assignment Rule, an error appears: ‘Assignee does not have permission to view Cases or Leads.’
In this article, I will explain the error ‘Assignee does not have permission to view Cases or Leads’ in Salesforce, why it occurs, and how to fix it with step-by-step solutions.
Salesforce Error: Assignee Does Not Have Permission to View Cases or Leads
Below, using an example, I will explain the error ‘Assignee does not have permission to view Cases or Leads’ in Salesforce, when it occurs, and the reason behind it.
For example, while creating a case or lead assignment rule in Salesforce, we need to assign a specific user or queue to the record.
- A Case Assignment Rule assigns a new Case to User Jimmi Aderson.
- A Lead Assignment Rule assigns a new Lead to the same user.
But when we try to save the assignment rule, we see this error: ‘Assignee does not have permission to view Cases or Leads.’
In the image below, you can see the error we got while creating a case assignment rule in Salesforce.
Additionally, we may encounter the same error when creating a lead assignment rule in Salesforce.
Solution: Assignee Does Not Have Permission to View Cases or Leads in Salesforce
Below, I will explain the reasons behind the error ‘Assignee does not have permission to view Cases or Leads’ in Salesforce, and then I will show you how to resolve it step by step.
Missing Object Permissions form Profile:
The user profile or permission set does not have proper Read/Edit access on Case or Lead objects. Sometimes, users have Create permission but not Read/Edit, which causes this error.
- First, let’s navigate to the user profile and check the ‘Case and&n