Agentforce training · 100+ professionals enrolled
Agentforce Training: design, build and deploy Salesforce AI agents
Learn how to design, build, customize, test, and deploy Salesforce Agentforce agents using Agent Builder, Agent Script, Prompt Builder, Data Cloud, RAG, custom actions, APIs, and Salesforce automation.
Config and developer topics · Beginner friendly · Learn at your own pace
What you get
- 6 modules, 20+ hoursAgent Builder, Agent Script, Prompt Builder, Data Cloud.
- Build real agentsCustom actions with Apex and Flow, plus external APIs.
- Lifetime access and updatesAgentforce moves fast — you keep the updates.
Who it’s for
Who is this Agentforce course for?
Admins, developers, consultants and architects all build Agentforce agents — the course covers both the configuration and the developer side.
Salesforce Administrators
Learn how to configure Agentforce agents, prompts, actions, data grounding, and automation without needing to become a full-time developer.
Salesforce Developers
Build custom agent actions using Apex, Flow, APIs, LWC, and developer tools.
Salesforce Consultants
Learn how to translate business requirements into Agentforce use cases, architecture, actions, data, and deployment strategies.
Salesforce Architects
Understand Agentforce architecture, data grounding, integrations, security, testing, and lifecycle considerations.
Salesforce Professionals
Extend your existing Salesforce skills into AI agents and intelligent automation.
AI & Career Switchers
Build practical Salesforce AI skills through guided examples and hands-on Agentforce projects.
What you’ll walk away with
What you’ll be able to do
By the end of the training you’ll have the knowledge and practical experience to start building Agentforce solutions in real Salesforce environments.
Build & Configure AI Agents
Understand how Agentforce works and confidently build, configure, test, and customize AI agents for different Salesforce use cases.
Build Custom Agent Actions
Learn how to extend Agentforce using Flow and Apex, enabling agents to perform meaningful business actions.
Connect Agents With External Systems
Understand how Agentforce can retrieve and send data to external systems using Apex and Flow-based integrations.
Work With Prompt Templates & AI
Build and use Prompt Templates, Prompt Builder, Flex Prompts, Flow, Apex, and REST API to create more powerful AI experiences.
Work With Salesforce Data & RAG
Gain practical knowledge of Data Cloud, Agentforce Data Library, RAG, Retrievers, Search Indexes, DLO, and DMO.
Build Autonomous AI Experiences
Understand how Data-Triggered Agents and Record-Triggered Flows can be used to create autonomous backend processes.
Build Portfolio-Ready Experience
Apply your learning through practical Agentforce scenarios and guided projects you can discuss confidently in interviews, client discussions, and professional conversations.
Know Where to Start With Agentforce
Leave with a structured understanding of Agentforce — from foundations and service agents to integrations, data, RAG, and autonomous agents — so you can continue building independently.
Everything included
- 20+ Hours
- Hands-On Agent Building
- 6 Modules
- Course Materials
- Lifetime Access
- Course Updates
- Community Access
- Practical Exercises
- Certificate
- Instructor Support
Curriculum
6 modules, 36 lessons
A structured path from Agentforce foundations to developer-focused AI workflows.
01Introduction to Agentforce Script10 lessons
- Introduction to Agentforce and AI Agents.
- Introduction to Agentforce Studio.
- Create Your Agentforce Employee Agent With Agentforce Script.
- Building Blocks of Agentforce – Subagent, Instructions, and Actions.
- Create Custom Action Using Apex.
- Create Custom Action Using Flow.
- Need for Multiple Employee Agents in Agentforce.
- Assigning an Agent to a Different Group of Users in Salesforce.
- Atlas Reasoning Engine in Agentforce.
- Einstein Trust Layer in Agentforce.
02Agentforce Service Agent7 lessons
- Create an Agentforce Service Agent with Agent Script.
- Deploy Agent to Community Site.
- Transfer Chat From AI Agent to Human Agent.
- Service Agent Greet User By Name.
- Create Case if Human Agent Is Not Available.
- Agent Setup in Salesforce.
- Developing a Customer Verification Sub-Agent From Scratch.
03AI Agent With External API4 lessons
- Get Data From External System Action With Apex.
- Get Data From External System Action With Flows.
- Create Data Into External System Action With Apex.
- Create Data Into External System Action With Flows.
04Prompt Template & Prompt Engineering6 lessons
- Introduction to Prompt Template and Prompt Builder.
- Build First Prompt Template: Field Generation.
- Build Prompt Template and Invoke Flows From the Template and Vice Versa.
- Build Prompt Template to Be Used as Custom Actions for Agent Actions.
- Build Complex Prompt Template Using Flex Type, Invoke Prompt Template From Apex.
- Invoking Prompt Templates Through REST API.
05Agentforce Tools7 lessons
- Agentforce Data Library: Set Up Data Cloud, Intro to RAG, DLO, DMO, Retrievers.
- Load Data From Data Stream to Data Cloud.
- Search Index and Custom Data Retriever in Salesforce.
- Create Agent With Agentforce Data Library, Learning How Agent Accesses RAG Data.
- Introduction to Data-Triggered Agents to Be Invoked When Record Changes.
- Invoking Agents From Record-Triggered Flow to Run Autonomously in the Backend.
- Data-Triggered Agents With Data Cloud to Access Unstructured Data.
06Build Agents Live Using Agentforce2 lessons
- Build an AI CRM Assistant – For Salesforce Users.
- Build Customer AI Service Agent – For Customers.
Enrollment
Choose your Salesforce learning path
Take the Agentforce course on its own, or the Complete Salesforce Training Bundle with Admin and Developer training included.
Agentforce Training Course
One-time payment · lifetime access
- 20+ hours of Agentforce training
- 6 structured modules
- Agent Builder, Prompt Builder, Data Cloud
- Custom actions with Apex and Flow
- Course materials
- Community access
- Certificate of completion
Complete Salesforce Training Bundle
Admin + Developer + Agentforce
- Admin + Developer + Agentforce training
- 95+ hours of video training
- Lifetime access
- Course materials
- Hands-on projects
- Community support
- Certificate of completion
- Placement support
Your instructor
Meet your trainer
Shubham Kanse
Salesforce & Agentforce Consultant · 4x Salesforce Certified
Shubham is a Salesforce and Agentforce consultant who helps organizations build scalable CRM solutions, intelligent automations, and AI-powered business processes using Salesforce technologies.
He works extensively with Salesforce Development, Apex, Flow Automation, Lightning Experience, and Agentforce implementation to deliver efficient and user-friendly solutions.
- Designs real-time business applications on Salesforce.
- Improves customer experience through automation and AI.
- Streamlines enterprise operations with intelligent workflows.
- Shares practical Salesforce knowledge through webinars, technical content, and hands-on training.
Learner feedback
What learners say
★★★★★
I had been working with Salesforce Administration but had very little experience with AI. The Agentforce training gave me a structured way to understand agents, instructions, actions, prompts, and Salesforce data. The practical Service Agent examples helped me understand how these concepts can actually be used in a Salesforce environment.
★★★★★
The Service Agent module was one of the most useful parts of the training. I learned how to create an Agentforce Service Agent, configure its actions, deploy it on an Experience Cloud site, and understand how a conversation can be transferred to a human agent. It was much more useful than simply watching individual Agentforce tutorials.
★★★★★
I wanted to understand the developer side of Agentforce rather than just the basic Agent Builder features. The sections on Agent Script, Flow, Apex-based custom actions, and testing gave me a much clearer understanding of how developers can extend an Agentforce solution.
★★★★★
Data Cloud and RAG were the areas I found most difficult when learning Agentforce on my own. The training explained DLOs, DMOs, Retrievers, Data Libraries, and how an agent can use relevant data in a much more practical way. The step-by-step demonstrations made the concepts much easier to connect.
★★★★★
I was particularly interested in Prompt Builder and how prompts can be used with Salesforce automation. The training showed how Prompt Templates can work with Apex, Flow, and Agent Actions instead of treating prompt engineering as a separate AI topic. That practical approach was exactly what I was looking for.
★★★★★
The Agentforce Vibes module was a great addition for me as a developer. I liked seeing how AI-assisted development can be used with Salesforce components, Apex, Flow, MCP, and development tools. The course gave me a much broader understanding of the Agentforce ecosystem instead of focusing only on creating a basic agent.
Common questions
Frequently asked questions
What is Agentforce?
Agentforce is Salesforce’s platform for building and deploying AI agents that can reason, use actions, access relevant data, and perform tasks across Salesforce and connected systems.
Do I need programming experience?
No. The course includes both configuration-focused and developer-focused topics. Beginners can start with the fundamentals.
Do I need Salesforce experience?
Basic Salesforce knowledge is helpful, but the course introduces the core Agentforce concepts step by step.
Is this course suitable for Salesforce Admins?
Yes. Admins can learn how to design agents, configure instructions, prompts, actions, data grounding, and automation.
Is this course suitable for Developers?
Yes. Developer-focused topics include Apex actions, APIs, MCP, LWC, VS Code, and Agentforce Vibes.
Does the course cover Agentforce Script?
Yes. Agentforce Script is covered as a dedicated module.
Does the course cover Prompt Builder?
Yes. The Prompt Templates and Prompt Engineering module covers Prompt Builder and different ways to integrate prompts with Salesforce.
Does the course cover Data Cloud and RAG?
Yes. The course covers Data Cloud, Data Libraries, DLOs, DMOs, Retrievers, and RAG concepts.
Ready to start building Salesforce AI agents?
Learn how to design, build, test and deploy Salesforce Agentforce agents using real business scenarios and practical implementation techniques — at your own pace, with lifetime access.
- 6 modules
- 36 lessons
- bijay@salesforcefaqs.com