Salesforce Agentforce Training Course
Design, build, and deploy Salesforce AI agents from Scratch
Learn how to build intelligent AI agents on the Salesforce platform with a practical, hands-on Agentforce training course designed for admins, developers, and consultants. From Service Cloud automation to Data Cloud integration, Slack actions, prompt engineering, and real enterprise AI use cases, this course helps you gain the in-demand skills companies are actively hiring for in 2026. Whether you are starting from scratch or upgrading your Salesforce AI expertise, you will learn how to confidently design, customize, and deploy production-ready Agentforce solutions.
Everything You Get When You Enroll Today
Beginner to Advanced — No Experience Needed
Start from zero and progress to deploying real enterprise AI agents. No prior AI or programming experience required.
6 Modules with Real Business Scenarios
Each module is built around actual enterprise use cases — from Service Agent deployments to RAG-powered Data Cloud agents.
20+ Hours of Premium HD Video Training
Detailed, step-by-step walkthroughs recorded in full HD — pause, rewind, and revisit anytime at your own pace
Lifetime Access + Free Updates for Every Salesforce Release
Pay once, learn forever. Includes free updates for every new Agentforce release — including Spring '26 content already added.
Downloadable Course Materials, PDFs & Exercise Solutions
Every module includes downloadable reference PDFs, code files, and step-by-step solution guides to reinforce your learning.
Certificate of Completion — Share on LinkedIn
Earn a verified Certificate of Completion to showcase your Agentforce skills to employers and clients on LinkedIn and your resume.
Exclusive WhatsApp Community of 100+ Agentforce Learners
Join a private group of active Salesforce professionals — ask questions, share wins, and get peer support throughout your learning journey.
Live Doubt-Clearing + Interview Preparation Support
Stuck on a concept? Get direct support from the instructor. Plus, access mock interview Q&As to confidently ace your next Salesforce job interview.
Internship & Placement Assistance Included
Get hands-on internship exposure and placement support to launch or accelerate your Salesforce AI career with real employer connections.
AI-201 Agentforce Specialist Exam Aligned Curriculum
The course curriculum is mapped to the Salesforce Certified Agentforce Specialist (AI-201) exam — giving you dual value: practical skills + certification readiness.
Success Stories
Salesforce Agentforce Training Course Contents
Module 1: Introduction to Agentforce
- Introduction to Agentforce and AI Agents.
- Introduction to Agent Builder
- Create Your 1st Agent in Agentforce
- Building Blocks of Agentforce – Subagent, Instructions, and Actions
- Introduction to Agent Builder in Salesforce
- Create Custom Action Using Apex and Flows
- Need for Multiple Employee Agents in Agentforce
- Assigning an Agent to a Different Group of Users in Salesforce
- Atlas Reasoning Engine in Agentforce
- Einstein Trust Layer in Agentforce
Module 3: Service Agent, Community Site, & Context Variables
- Create and Deploy Service Agent on Community Site
- Transfer Conversation AI Agent to Human Agent
- Context Variables - How Agentforce Service Agent Greet by User’s name
- AI Agent with External API’s
- Agentforce Testing Centre Salesforce | Setup, Features & Tips
Module 5: Prompt Template & Prompt Engineering
- Introduction to Prompt template and Prompt Builder
- Build First Prompt template, Invoke Apex class from Prompt Template
- Build Prompt template and invoke Flows from the template and Vice Versa
- Build Prompt template to be used as custom Actions for Agent Actions
- Build complex prompt template using Flex type, Invoke Prompt template from Apex
- Invoking Prompt Templates through REST API
Module 2: Agentforce Script
- Introduction to Agent Script: The need of Hybrid Reasoning for Agents
- Create a new Agent using Agent Script
- Create Agents using Canvas and Script in Agent Script
- Assign Permissions, Test the agent from the new Enhanced Preview mode
- Build a Complex Custom Action Using Flow
- Agent for Setup in Salesforce
Module 4: Agentforce Tools & Salesforce Data Cloud
- Introduction to the Data Triggered Agents to be Invoked When Record changes
- Invoking Agents from Record-Triggered Flow to run Autonomously in the Backend
- Agentforce Data Library: Set up Data cloud intro to RAG, DLO, DMO, Retrievers
- Create Agent with Agentforce data library, Learning how agent access RAG data
- Data Triggered agents With Data cloud to Access unstructured Data
- Introduction to Model Context Protocol
- Setup Salesforce MCP in VS Code and Cursor AI IDE
- Exploring all the Tools from Salesforce MCP Server
- Introduction to Model Builder and Configuring OOB and Custom LLM Models
Module 6: Agentforce Vibes – AI Agent for Developers
- Introduction to Agentforce for Developer, Installing extension in VS code
- Introduction to Agentforce Vibes and Setting up in VS code
- Creating a LWC component using Agentforce Vibes
- Creating a Batch class using Agentforce Vibes
- Configure a Third-Party MCP Server for Agentforce Vibes - Setting up Jira MCP
- How to Create Custom Flow Component Using Agentforce Vibe
- Manage Orgs, Users and Data with Agentforce Vibes
- Enforce Security and Code Quality with Agentforce Vibe
Who Should Take This Course?
Salesforce Admins
Salesforce Admins who want to move into AI implementation roles and command higher salaries
Salesforce Developers
Salesforce Developers looking to build Apex-driven custom agent actions and integrate LLMs
Salesforce Consultants
Salesforce Consultants who need to advise clients on Agentforce architecture and deployment
Anyone preparing AI-201
Anyone preparing for the Salesforce Certified Agentforce Specialist (AI-201) exam
IT Professionals & Career Switchers
IT Professionals & Career Switchers with no prior AI experience who want to break into the Salesforce AI ecosystem
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Agentforce Training Course
Only This Course-
Agentforce Training Course
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4 Structured Modules & 15+ Hours of Video Course
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Real Enterprise Project Walkthroughs
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Lifetime Access + Free Updates (incl. Spring '26)
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PDF Course Materials & Exercises
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Certificate of Completion
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WhatsApp Community Access
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Doubt-Clearing & Interview Prep Sessions
Complete Training Course Bundle
Salesforce + Agentforce-
Everything in Agentforce Course
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Full Salesforce Admin Training Course
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65+ Hours of Total Video Content
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Placement & Internship Support
Meet Your Trainer - Shubham Kanse
Experienced Salesforce and Agentforce Consultant and 4x Salesforce Certified Professional helping organizations build scalable CRM solutions, intelligent automations, and AI-powered business processes using Salesforce technologies. Skilled in Salesforce Development, Apex, Flow Automation, Lightning Experience, and Agentforce implementation to deliver efficient and user-friendly solutions. Actively involved in designing real-time business applications, improving customer experience, and streamlining enterprise operations through automation and AI. Passionate about sharing practical Salesforce knowledge through webinars, technical content, and hands-on training sessions for the Salesforce community.
Frequently Asked Questions
Is this course aligned with the Salesforce Certified Agentforce Specialist (AI-201) exam?
Yes. The curriculum covers all major AI-201 exam domains, including Prompt Engineering, Einstein Trust Layer, Data Cloud for Agentforce, Custom Agent Actions, and Agent Deployment — making this course ideal as both a practical training and exam prep resource.
What is the difference between Agentforce Service Agents and Employee Agents?
Service Agents interact with external customers on channels like websites and Experience Cloud, while Employee Agents are deployed inside Slack or internal Salesforce tools for productivity automation. This course covers both in depth.
Does this course cover Agentforce Data Library and RAG?
Yes. Module 2 includes a full section on setting up Agentforce Data Library, configuring Data Cloud with DLO (Data Lake Object), DMO (Data Model Object), and Retrievers — covering both structured and unstructured data access via RAG (Retrieval Augmented Generation).
What tools or Salesforce edition do I need to follow this course?
You will need a free Salesforce Developer Org (available at developer.salesforce.com) with Agentforce enabled. The course walks you through setting up your org from scratch in Module 1.
Will I receive a certificate after completing this course?
Yes. Upon completing all modules, you will receive a Certificate of Completion from SalesforceFAQs, which you can share on LinkedIn to signal your Agentforce skills to employers.
How is this different from free Trailhead Agentforce content?
Trailhead provides individual modules focused on theory. This course delivers a structured, project-based curriculum with 12+ hours of video, real enterprise deployment scenarios, Apex-based custom actions, and live doubt sessions — going far beyond what Trailhead offers.
Does the course cover Agentforce Spring '26 updates?
Yes. Lifetime access includes free updates, and new content reflecting Salesforce’s latest Agentforce releases (including Spring ’26) is added regularly.
What kind of support is included?
You get access to a dedicated WhatsApp community group, doubt-clearing sessions, and interview preparation support from the instructor team.
Still, if you have any other questions to ask, send an email to bijay@salesforcefaqs.com.