The support lead at Ridgeline Supply was tired of sorting new cases by hand every morning. Cracked pallets, double-charged invoices and portal lockouts all landed in one pile, and each one waited until somebody read it and picked an owner.
I fixed that with one case assignment rule in a Winter ’27 Developer Edition org: four rule entries that send each new case to the Delivery Issue, Payment Issue or Login Issue queue, with a catch-all for the rest. The build takes about 15 minutes once the queues exist.
By the end you will be able to set up case assignment rules in Salesforce, order the entries, and prove they work from Apex and the New Case form.