If you are working in Salesforce or planning to implement AI in your organization, you might be confused between Agentforce and Einstein Bots. Salesforce is rapidly moving towards AI-powered automation, and two important tools in this journey are Agentforce and Einstein Bots. Many users get confused between these two because both involve AI and automation. … Read more >>>
If you work with Salesforce, chances are you’ve heard “AI” and “agents” a lot lately. Agentforce 2.0 is Salesforce’s way of baking a full digital labor platform into your org—so you can build AI agents that answer questions, run processes, and even take actions across Salesforce, Slack, and other systems, without writing much code. As a support … Read more >>>
Implementing agents in Salesforce Agentforce is not just about “turning on AI.” It’s about setting clear goals, clean data, safe access, and a solid feedback loop so the agent actually helps your users rather than confusing them. Imagine you’re asking a query, so you provide a prompt, “How do I reset my password?” and they … Read more >>>
Deploying an Agentforce Service Agent to Slack sounds complicated at first, but once you understand the flow, it’s actually a straightforward, repeatable process. I was working as a System Administrator in a company that uses Salesforce CRM to manage their soft-drink orders from distributors and retail shops. The Agentforce Service Agent is typically deployed on … Read more >>>
In Agentforce, we have various types of prompt templates that can be invoked from AI Agent, Apex, Flows, or record pages in Salesforce. For example, I created a Field Generation Prompt Template on the Account object that summarizes information about a particular account and displays it in a custom field named Account Summary__c. Now this … Read more >>>
Our company uses Salesforce CRM to manage its business. To manage the customer support, I created an Agentforce Service Agent for order-related support and deployed it on the Salesforce Experience (Community) Site. We have stored all order information in Salesforce objects, so the AI agent can easily read it and provide the correct answer to … Read more >>>
In Salesforce, the Service Agent is one type of AI Agent available in Agentforce. After creating and deploying it to a Salesforce experience (community) site, end users or customers can easily interact with the agent to raise requests or get support. To route the request from the site to the service AI agent, we create an Inbound Omni-Channel … Read more >>>
First, let me explain a scenario to quickly understand how service replies for email work in Salesforce Agentforce. Then I will explain how we can achieve this in Salesforce. So, let’s say you are a support user and the customer has a question about the Wi-Fi router not working. Now, to provide the proper information … Read more >>>
We enabled the Agentforce default agent and created the Service Agent and the Employee Agent. These agents help Salesforce users and external customers. But what if a developer wants help while writing code, creating Apex classes, or building flows in Salesforce? So Salesforce has just released Agentforce Vibe, or Vibe Coding, a Salesforce AI assistant platform for developers. Using Agentforce Vibes, the developer asks, “Write an Apex class … Read more >>>
Earlier, we saw that the AI Agent could retrieve data from different Salesforce objects to answer customer questions, and that the data was structured in a tabular format with fields. Now, how can we store unstructured data in Salesforce so agents can access it based on customer requests? So, for that, we can upload any … Read more >>>
In this live webinar, we will showcase how Salesforce AI Agents use business data and documents to provide intelligent responses using Agentforce Data Library and Salesforce Data Cloud.
Start with AgentForce in Salesforce. Create your first agent and deploy to your Salesforce Org.