After creating a service agent in Salesforce Agentforce, when a user asks a query or question to an agent, the agent understands and processes information, takes action to perform tasks, and responds to the user.
These actions enable agents to process queries and provide accurate responses. I have created a service agent and deployed it to the community site to assist customers in resolving their queries.
There are different ways to create custom actions in Agentforce. In this tutorial, we will learn Salesforce Agentforce: create custom action using Flow & assign to agent.
In this section, I will explain what a custom action is and, after creating custom actions using Salesforce Flow, how to assign them to AI agents in Salesforce.
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