Do you know what are quotes? and do you want to learn how to create quotes in salesforce? In this salesforce tutorial, we have covered all the information about quotes in salesforce with examples. Also, we have covered these topics:
- What is Quote in Salesforce?
- How to Create Quotes in Salesforce
- How to Create Quote PDF in Salesforce
- How to Create Quote Template in Salesforce Lightning
- How to Create Quote From Opportunity in Salesforce
- How to Create Quote Without Opportunity in Salesforce
- Salesforce Create Order from Quote
What is Quote in Salesforce?
When a buyer shows interest in a product then a quote or quotation is sent to him by the seller. This quote has information on prices, discounts, and offers on that product.
There are multiple reasons for sending a quotation instead of selling the product on MRP (maximum retail price):
- The product is sold at a lower price than MRP so that buyers may order in bulk.
- Since both the parties (buyers and sellers) are involved in a business so if prices are comparatively lesser than competitors then there will be more regular sales.
- A tire sold to a company will always be at a lesser price but more in quantity than the same tire sold to an individual customer.
- A good quote will always create a win-win situation for both parties. It will always be greater than the cost price (CP) but in the budget of a buyer.
- Negotiation can take place where after sending a quote a counter quote is received where prices are lesser than the proposed one.
The below image is the sample quotation sent by a company. Here, the Product name, List Price which is MRP, Sales Price, Quantity, and discount if applicable are mentioned. If the buyer accepts this quotation then a sale is closed with won.
The term ‘Quote’ varies from company to company, not every company offers products at discounted prices. For example, if you will order a laptop battery from a company in the United States of America, then the company will send you a quote from where you can make the payment.
But since the business form is B2C (business to consumer) so both discounts and quantity will definitely be less. We hope you understood what is quote in salesforce. Next, we will understand how to create it in salesforce.
Read How to Create an Opportunity in Salesforce
How to Create Quotes in Salesforce
The Quote in salesforce is presented to the potential buyer where he can see the seller’s details, the price of products he is interested in, the quantity, the discount percentage, and the total price to be paid.
All of this information in one place that too in an organized manner helps the buyer to take a decision on whether to go ahead and purchase the product or negotiate.
A good quote has the following features: –
- It should be clear and to the point. Each product must be displayed in a list with a separate price, discount, and total price.
- Discount is important because it makes the buyer feel that he is a valuable customer.
- A Uniform combination of light colors must be used.
- The calculations must be correct and accurate but this is taken care of by the salesforce itself.
- It has an expiration date which means the buyer has limited time to take a decision. Also, this helps the business to close the deal and move on to the next one.
Quotes in salesforce can be created through ‘quote object‘. By default, this object is disabled in salesforce and you have to enable it manually.
Do you want to learn how to enable Quotes in Salesforce? Follow these steps: –
Step 1: From the salesforce home go to the setup in salesforce.
Step 2: From the Quick Find, search for Quote Settings.
Step 3: Click on the Enable quotes for your organization.
Step 4: From the layout page, select opportunity layout. You may choose other options as well it is completely based on your business requirements.
Now after enabling the Quote object in salesforce, let’s see how to create quotes in salesforce. Please go back to the sales app and then search for Quotes either from the app launcher or from the nav bar.
Step 1: Open the opportunity in which you want to create quotes. Scroll down there under the Related tab you will see Quotes. Click on the dropdown and select New Quote.
Step 2: Fill in the details required to create the quotes. In our case, we are selling batteries to Dickenson Mobile Generators in the USA so we have filled in the following information:
- Quote Number – Auto-generated as 00000002
- Expiration Date – buyer can accept the quotation till 30 Sept 2022
- Opportunity Name – Dickenson Mobile Generators
- Status – None, Draft, Needs Review, In Review, Approved, Rejected presented. We have selected Approved which means it is ready to be sold.
- Subtotal – calculated automatically based on the product price and quantity.
- Tax – fill in the tax information
- Discount – discount in percentage
- Shipping and Handling
- Total Price – price after discount
- Grand Total – Price after discount and tax
- Contact Name – Select the contact name for whom the quote is prepared
- phone
- Fax
- Bill To Name – Nam on the Bill
- Ship To Name – company name of receiver
- Bill To Street – 1301 Hoch Drive
- Bill To City – Lawrence
- State/Province – KS
- Ship To City – Lawrence
- Bill To Zip/Postal Code – 66045
- Bill To Country – USA
Step 3: Now it’s time to add the product, from the quote click on the quote number and you will be directed to the quote page. Click on the Add product button.
Step 4: Select the products by clicking the checkboxes and clicking Next.
Step 5: Provide the selling price, quantity, and discount percentage if any, and then click on the save button. The selling price must be greater than or equal to the list price.
Selling products for less than the list price will cause a loss to you. In the below image, the List price is 1200 dollars and the sales price is also the same. But we have provided a 5% and 3% discount as well which means we are selling batteries at loss.
Step 6: On the right top of the screen click on the dropdown next to the New Case button and from there select Start Sync. Click on the continue button on the prompt.
Since we already started the synchronization that is why it is showing Stop Sync in the below image. If you are doing it for the first time then it will show start sync.
Once synchronization is completed, the quoted price will start appearing on the opportunity page for that company.
This way, we have learned how to create quotes in salesforce lightning. Next, we are going to learn how to create quote PDFs in salesforce.
Read How to Merge Contacts in Salesforce?
How to Create Quote PDF in Salesforce
After successfully synchronizing the quote in salesforce, the total price will start appearing with respect to the quantity and discount if applied.
Now, it’s time to create a PDF file of the quote in salesforce so that it can be emailed to the potential buyer. Salesforce provides a template that is easy to use.
Do you want to learn how to create quote PDF in salesforce? Follow these steps:
Step 1: From the quote page click on the dropdown present on the top right of the screen next to New Case. Select Create PDF from the dropdown.
Step 2: A PDF file will be generated and you save and email the quote to the buyer by clicking on the Save and Email Quote button.
An email body page will open, if the contact has an email then you can simply type the email body and click on send otherwise you have to mention the recipient’s email address. This way, we have learned how to create quote PDFs in salesforce.
Read How to Merge Accounts in Salesforce
How to Create Quote Template in Salesforce Lightning
Quotes in salesforce are the true source of sales, so it is important that they are presented well in front of the potential buyer. You can either use salesforce built-in templates or and can create a new one.
Do you want to learn how to create a quote template in salesforce lightning? Follow these steps: –
Step 1: From the salesforce, dashboard click on the gear icon and select Service Setup from there.
Step 2: From the Quick Find search for Quote Templates. You will see a standard template already created there. You can either edit the existing standard template by clicking on the edit button or can create a new one by clicking on the New button.
Step 3: Select the existing template from the dropdown menu. By default, only Standard Template is available in the dropdown. Provide a name for your template, in our case, it is a custom template.
Step 4: On this page, you can create your template by dragging and dropping the options in the desired sequence. The entire template is divided into three parts: –
- Header – Information to be displayed at the top of the page like company name or logo
- Body – All the important & relevant content is displayed here
- Footer – Information to be displayed at the bottom of the page like contact information or website.
Note: After adding an image or text if you have trouble clicking the Ok button then use the Tab key to switch the focus.
The design of the template is based on the company’s requirements. You can place the elements on the template window based on the blueprint received from the company.
Step 5: Click on the Save and Preview button to apply the changes and view how the pdf will look like.
Step 6: After completing this creation of the template, go back to the Quote Template page and from there click on the activate button for your template.
Now, when you will click on Create PDF button after creating a quote in salesforce select this template.
With this, we have learned How to Create a Quote Template in Salesforce Lightning.
Read How to Create a Dashboard in Salesforce
How to Create Quote From Opportunity in Salesforce
Quotes in salesforce hold the pricing information of a product(s) requested by the buyer. The quote has the list price, selling price, quantity, discount, and total price. It gives a clear picture to the buyer about all things he is getting and their cost.
Do you want to learn how to create a quote from an opportunity in salesforce? Follow these steps.
Step 1: from the Opportunity dashboard, click on the opportunity name to whom you want to send the quote in salesforce. In our case, we are going with the opportunity name – USA Eateries – Danny Obin.
Step 2: In the Related on the right side, at the bottom, you will see the Quote section, click on the dropdown and select New Quote from there.
Step 3: From the prompted window, the mandatory column, for now, is Quote Name. Rest is optional to fill as if now.
- Quote Name – Quote for USA Eateries
- Expiration Date – This quote is valid till 31 December 2022
- Status – The status is already approved.
There is other information as well but those will be either auto-filled in the process. You can type the information if it is your business’s demand. This information is related to:
- totals – Where all the information of Tax, discounts, totals, and grand total will be displayed.
- Prepared For – The customer of buyer’s information-related fields
- Address Information – Billing information-related fields
- System Information – autogenerated by the system.
Click on the save button to apply the changes in the quote information.
Step 4: After saving the quote in salesforce, a New quote will be created from the opportunity in salesforce. Click on the Quote Number to add products to the quote.
Step 5: From the Quote object dashboard, click on the Add Products button in salesforce, and from there select the Price Book name and click ok.
Step 6: Select the products and click on the Next button, provide sales price, quantity, and discount and click on the save button. The product will be added to the quote in salesforce.
Step 7: Final step is to synchronize the changes. Click on the dropdown at the top right next to the New Case button. From there select Start Sync, and click on the continue prompt.
After this, you can create a PDF of the quote and email it to the buyer. With this, we have learned how to create quotes from opportunities in salesforce.
Read How to Share a Report in Salesforce
How to Create Quote Without Opportunity in Salesforce
In Salesforce, the sales app aims at increasing the sale of the company. The process starts with aware the buyers about the products/services and ends with selling them. So it is a process and a quote is part of it.
A campaign is created to aware the buyers then a lead is generated. Accounts and Opportunities are created for the interested buyers, and prospecting and other things are done. Then we share the quote with them and on approval, the sales are closed as a win.
Creating a quote without opportunity is like breaking the process in salesforce but on the other hand, salesforce is being used in multiple ways by companies. So we cannot say that it would be wrong to create a quote without opportunity in salesforce.
An answer on a Salesforce StackExchange shows that we can create quotes without opportunities using third-party applications. The answer mentioned that name of the app – Simple Quote/Invoice/Order available as an unmanaged package by salesforce.
We tried but it didn’t work the way we wanted it to so we cannot create a tutorial on this now if you are learning salesforce then give it a try. Do not use it on this production.
Read How to create report in salesforce
Salesforce Create Order from Quote
After sending a quote to a potential buyer, the buyer either approves the quote or tries to negotiate. After both the parties (seller and buyer) agree on a certain amount then the buyer places an order.
In other words, when a potential buyer agrees to do business with the seller and there is some transaction (goods, services, financial) taking place that is called an order.
Wondering why orders are not showing in opportunity? In salesforce, make sure the order object is visible under opportunities. If you are unable to see it then follow these steps: –
Step 1: Click on the gear icon and click on the setup.
Step 2: Click on Object Manager and search Opportunity from there.
Step 3: Inside Opportunity, select Page Layout -> Opportunity Layout.
Step 4: Drag and drop the orders into the Related List section and click on save.
Step 5: Click on the Object Manager again and search for Orders from the quick find.
Step 6: Inside Orders go to Fields & Relationships and search for Opportunity.
Step 7: From the opportunity, click on the Set Field-Level Security button.
Step 8: Check the checkbox for Visible and then save it.
Now go back to the opportunities and see if you can see the orders under Related in salesforce. Orders objects will be available there.
Do you want to learn how to create orders from quotes in salesforce? Read the complete blog.
Step 1: After successfully creating and synchronizing the Quote, click on the dropdown in the object of the order and select New from there.
Step 2: Fill in the required details in the fields like:
- Account Name
- Order Start Date
- Contract Number
- Status – Draft
The salesforce will display suggestions to pick the right one. The contract must be of the same account and set the status to Draft initially.
Step 3: Save the order to apply changes and you will see that new order has been created in salesforce.
So in this way, we have learned how to create orders from quotes in salesforce lightning.
Conclusion
In this tutorial, we have learned how to create quotes in salesforce. Quote informs the buyer about the proposed selling price and if the buyer approves the quote then a contract is created otherwise negotiation takes place. Also, in this tutorial we have covered these points:
- What is Quote in Salesforce?
- How to Create Quotes in Salesforce
- How to Create Quote PDF in Salesforce
- How to Create Quote Template in Salesforce Lightning
- How to Create Quote From Opportunity in Salesforce
- How to Create Quote Without Opportunity in Salesforce
- Salesforce Create Order from Quote
Keep reading our tutorials to learn more about Salesforce, one of the popular technologies in the United States of America.
You may like the following salesforce tutorials:
I am Bijay Kumar, the founder of SalesforceFAQs.com. Having over 10 years of experience working in salesforce technologies for clients across the world (Canada, Australia, United States, United Kingdom, New Zealand, etc.). I am a certified salesforce administrator and expert with experience in developing salesforce applications and projects. My goal is to make it easy for people to learn and use salesforce technologies by providing simple and easy-to-understand solutions. Check out the complete profile on About us.