In Salesforce CRM, there is a New button feature on the record page for standard objects like Account, Opportunity, Cases, Leads, etc. This new button is visible in the list view of the specific object.
When the sales team tried to create account records using the New button, they noticed that it was not visible in the list view of the Account object, so they could not create new accounts.
As a system admin, I looked into it and noticed some misconfiguration in the List View Button Layout of the Account object. I will explain the method for this issue and add the New button to the Account object list view.
Add the Missing New Button on the Account Record Page
To add the missing new button on the Account record page, navigate to Salesforce Lightning’s setup page and follow the steps below.
1. On the setup page, click on the Object Manager tab. Then, in the next window, click on the Account object.
2. Click on List View Button Layout in the account object setup. In the next window, click on the drop-down (⬇️) icon corresponding to the List View option and click on the Edit option.
3. Once we click the Edit option, the account’s List View Page in Salesforce Lightning will open.
Enable the New [New] option under the Standard Buttons section on this page and the Save button.
As we click on the Save button, the New button will be enabled in the list view of the Account object.
4. Now, navigate to the Accounts record tab, and the New button will appear in the list view.
Following the above steps enables and retrieves the missing New button for the Account object in Salesforce Lightning.
New Button is Missing in the Opportunity List View
Suppose the same issue of missing the New button does not appear in any other Salesforce standard or custom object like Opportunity. In that case, the procedure to retrieve the New button will be the same as we discussed for the Account object in the above steps.
The issue will also be with the ListView, where the New button is not enabled or removed from the opportunity object’s list view.
To resolve this issue, we will follow the following steps.
- Navigate to the Setup page, click on the Object Manager tab, and select Opportunity in the Object Manager tab.
- In the Opportunity setup, click on the List View Button Layout.
- Click on the List View dropdown and select Edit.
- Enable the New[New] checkbox and click Save.
Conclusion
In Salesforce, the List View Button Layout allows users to add and remove action buttons on all the list views for a given object. In this Salesforce tutorial, we discussed enabling a missing New button from the List View of the Account object.
Following the above steps, you can add or remove action buttons from the standard or custom Salesforce objects list in your Salesforce instance.
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I am Bijay Kumar, the founder of SalesforceFAQs.com. Having over 10 years of experience working in salesforce technologies for clients across the world (Canada, Australia, United States, United Kingdom, New Zealand, etc.). I am a certified salesforce administrator and expert with experience in developing salesforce applications and projects. My goal is to make it easy for people to learn and use salesforce technologies by providing simple and easy-to-understand solutions. Check out the complete profile on About us.
