I logged in to Salesforce Lightning and opened an Account record. When I went to the Chatter section, I wanted to create a post, but the “Post” button was not visible. I could only see other options, such as Poll or Question. This made it difficult for me to share updates with my team.
In this Salesforce tutorial, we will discuss how to resolve this issue where the Chatter Post button is not visible in Salesforce Lightning.
Chatter is a feature of Salesforce that allows the sharing of information, supports collaboration, and real-time communication. Moreover, in Salesforce, there are multiple Chatter components for various tasks.
However, recently, when I tried using the Chatter in the Salesforce Lightning edition, I was unable to see the Post button.
So, in this tutorial, we will discuss why the Post button is not visible in the Chatter component. Moreover, we will also cover the steps required to fix this issue in Salesforce Lightning.
- Reason why the Chatter Post button is not visible in Salesforce Lightning
- The solution of the Chatter Post button is not visible in Salesforce Lightning
Reason: Chatter Post button does not visible in Salesforce Lightning
As discussed at the start of the tutorial, there are different types of Chatter components in Salesforce. The three basic types of Chatter components are Chatter Feed, Chatter Publisher, and Chatter Component.
Let us discuss these categories in detail.
Chatter Feed: This Salesforce component focuses on displaying the information. This information may include posts or updates from other groups, users, and records. Overall, the Chatter Feed will display information, but it does not have a Post option.
Chatter Publisher: As the name suggests, this component enables you to create posts and share information quickly. Overall, this component allows for the posting of information. Thus, this component has a Post button.
Chatter: This is the combination of both Chatter Feed and Chatter Publisher. This component allows the creation of posts and also displays posts created by other users. Overall, the Chatter encompasses everything necessary for collaboration and real-time communication.
Essentially, when we attempt to access the Chatter component in Salesforce Lightning, we are actually accessing the Chatter Feed, not the Chatter component itself.
To resolve this issue, we need to modify the page layout for the required object and replace the Chatter Feed with the Chatter component. However, for the simplification of this task, you can follow the steps given in the next section.
Solution: Chatter Post button is not visible in Salesforce Lightning
Now that we understand the reason for this issue, we can proceed to the next phase, where we will explore how to resolve it.
- First, log in to your Salesforce Lightning account and open the Home Page. For this, click on the gear icon (⚙️) and then click on the Setup option.
- Next, click on the App Launcher icon given in the top-left corner. Then search for and open the required object.
In our case, we have selected the Accounts object.
- Once we click on the object, it will open the Recent record list view for that particular object. So, from the list, click on any record and open it.
- Here, we open the United Oil & Gas Corp record from the Accounts object. From the Record Details page, click the gear icon in the top-right corner of the window. And then click on the Edit Page option.
- Once we click on the Edit Page option, it will open the Account Record Page in the Lightning App Builder.
- First, click on the Chatter option, which will open the Tabs section in the right-side menu. Now, click on the cross sign (❌) given next to the Chatter tab.
- Next, under the same “Page > Tabs” section, click the “Add Tab” option. This will add a Details tab by default. Now, again click on the Details tab, select Chatter from the list, and click on Done.
- Now, move the left-side menu, and under Components, search for the Chatter component.
- Next, drag the Chatter component from the left side and drop it inside the empty Chatter tab section.
- After this, click on the Save button given in the top right corner. Also, we need to activate the page.
- To do this, click on the Activation option located next to the Save button. Then, choose the Default category for the page and save it.
- As in the above example, we have set the page to Org Default for Desktop only in Salesforce.
- Once we execute the above steps and navigate to the Record Details page, we can see that the Post button in Chatter is now visible.
Conclusion
In this Salesforce tutorial, we have learned how to create a new Chatter component. Moreover, we have discussed here how to resolve the issue where the Chatter Post button is not visible in Salesforce Lightning.
Also, check the following Salesforce tutorials in detail:
- Set Default Landing Page in Salesforce
- Create Chatter Group in Salesforce
- Two Ways to Post to Chatter Using Salesforce Flow
- Chatter not available in Salesforce Lightning App Builder
I am Bijay Kumar, the founder of SalesforceFAQs.com. Having over 10 years of experience working in salesforce technologies for clients across the world (Canada, Australia, United States, United Kingdom, New Zealand, etc.). I am a certified salesforce administrator and expert with experience in developing salesforce applications and projects. My goal is to make it easy for people to learn and use salesforce technologies by providing simple and easy-to-understand solutions. Check out the complete profile on About us.
