Chatter not available in Salesforce Lightning App Builder

In this Salesforce tutorial, we will see how to enable Chatter component on Lightning App Builder page when Chatter components are not available in Lightning App Builder.

Recently, we were working on the Accounts object, and modifying the Record Page. However, here we could not find the Chatter component which usually exists with the Activity Tab.

So, one issue here is that the Chatter component is not visible on the record page of an object.

Now, to solve this, we tried to edit the page using the Lightning App Builder. But, when we try to search the Chatter components, the components were not available.

So, in this Salesforce tutorial, we will discuss how to solve this issue step-by-step.

Reason why Chatter not available in Salesforce Lightning App Builder

There could be multiple reasons why the Chatter is not available in the Salesforce Lightning App Builder. Here are the main two reasons:

• Chatter components are not enabled at your organizational level.
• Feed Tracking is enabled or not in Salesforce Lightning.

In Salesforce, Feed Tracking is a record-level feature that helps to track the changes made in a record. On the other hand, Chatter is a Salesforce component that uses the Feed Tracking feature to keep us updated on changes made to records in real time.

So, if the Feed Tracking feature in Salesforce is not enabled, the Chatter will not be accessible.

Solution: Chatter not available in Salesforce Lightning App Builder

Now that we understood the reason of cause this issue in Salesforce, let us move forward to the solution to this issue.

For the solution, we can follow the following steps in Salesforce Lightning where we will see if Chatter and Feed Tracking are enabled or not.

• Enabling Chatter Settings
• Enabling Feed Tracking
• Using the Chatter Component & adding it to the record page

Let us start with enabling chatter settings.

Enabling Chatter Settings in Salesforce Lightning

Step-1: First, log in to your Salesforce Lightning account and open the Home Setup page. For this, click on the gear icon (⚙️) and then click on the Setup option.

Step-2: Next, use the Quick Find search box and search for Chatter and click on the Chatter Settings option given under the Chatter section.

Step-3: Once we click on the Chatter Settings option, it will open the Chatter Settings page. On the page, click on the Edit button and then tick mark (✔️) the Enable option given under Chatter Settings section.

Step-4: After enabling the Chatter Settings, click on the Save button to enable the Chatter Settings.

Note: Note that if this Chatter setting is not enabled by default, you can enable it and then try to access the Chatter Component. However, if the Chatter Settings is already enabled and still the Chatter Component is not visible, try to follow the steps for Feed Tracking.

Also, check: Chatter Post button does not visible in Salesforce Lightning

Enabling Feed Tracking in Salesforce Lightning

Step-5: Now again use the Quick Find search box and this time search for Feed Tracking. Then click on the Feed Tracking option given under Feature Settings > Chatter section.

Step-6: Once we click on the Feed Tracking option, it will open the Feed Tracking page. On this page, first, select the required object from the list of Objects.

In our case, we selected the Accounts object.

Step-7: After this, under the Fields in accounts section, tick marks the Enable Feed Tracking option and click on the Save button.

Note: Now if we have enabled both features, the Chatter component will become accessible. However, the next steps are steps to access the Chatter Component in the Lightning App Builder.

Read: Send List Email Button Missing in Salesforce Lightning

Adding Chatter Component to the record page in Salesforce Lightning

Step-8: Next, click on the App Launcher icon given in the top-left corner. Then search and open the required object.

In our case, we have selected the Accounts object.

Step-9: Next, from the list of records, select a record and open a record detail page. From the record details page, click on the gear icon (⚙️) given in the top-right corner of the window. And then click on the Edit Page option.

Step-10: After this, click on the Activity tab and this will open a Tabs section in the right-side corner. Under the same Page > Tabs section, click on the Add Tab option. This will add a Details tab by default. Now, again click on the Details tab, select Chatter from the list, and click on Done.

This step will create a new Chatter tab on the Account Record Page.

Step-11: Now, move the left-side menu, and under Components search for Chatter component.

Step-12: Next, drag the Chatter component from the left side and drop it inside the empty Chatter tab section.

Step-13: After this, click on the Save button given in the top right corner. Also, we need to activate the page. For this, click on the Activation option given next to the Save button. Then choose the Default category for the page then Save the page.

In the above example, we have kept the page as Org Default for only Desktop in Salesforce.

Note: Please note that after performing all these steps still the Chatter is not visible on the Record Page, please refer to this tutorial: Chatter Publisher is not visible in Salesforce.

Conclusion

So, in this Salesforce tutorial, we have understood how to add the Chatter component to the record page in the Salesforce Lightning edition. Moreover, with this, we have also discussed how to solve the issue where Chatter is not available in Salesforce Lightning App Builder.

You may also like to read the following articles:

• How to Create Briefcase Builder in Salesforce
• How to Create a Custom App Page in Salesforce Lightning