Chatter Component Not Available in Salesforce Lightning App

In this Salesforce tutorial, we will see how to enable the Chatter component on the Lightning App Builder page when it is not available in Lightning App Builder.

Recently, we worked on the Accounts object and modified the Record Page. However, we could not find the Chatter component, which usually exists with the Activity Tab.

Chatter not visible in Salesoforce Lightning
Chatter not visible in Salesforce Lightning

So, one issue here is that the Chatter component is not visible on the record page of an object.

To solve this, we tried editing the page using the Lightning App Builder. But when we tried to search for the Chatter components, they were not available.

Chatter not available in Salesforce Lightning App Builder

Salesforce Lightning Chatter Component not available

There could be multiple reasons why the Chatter is not available in the Salesforce Lightning App Builder. Here are the main two reasons:

  • Chatter components are not enabled at your organizational level.
  • Feed Tracking is enabled or not in Salesforce Lightning.

In Salesforce, Feed Tracking is a record-level feature that helps to track the changes made in a record. On the other hand, Chatter is a Salesforce component that uses the Feed Tracking feature to keep us updated on changes made to records in real time.

So, if the Feed Tracking feature in Salesforce is not enabled, the Chatter will not be accessible.

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Chatter is not available in Salesforce Lightning App Builder

Now that we understand the reason for this issue in Salesforce let us move forward to the solution to this issue.

For the solution, we can follow the following steps in Salesforce Lightning where we will see if Chatter and Feed Tracking are enabled or not.

  • Enabling Chatter Settings
  • Enabling Feed Tracking
  • Using the Chatter Component & adding it to the record page

Let us start with enabling chatter settings.

Enabling Chatter Settings in Salesforce Lightning

1. Go to the Gear Icon > Click on the Setup option. Now, use the Quick Find search box to search for Chatter and click on the Chatter Settings option given under the Chatter section.

Chatter Settings in Salesforce Lightning

2. Once we click on the Chatter Settings option, the Chatter Settings page opens. On the page, click on the Edit button and then tick mark the Enable option given under the Chatter Settings section.

After enabling the Chatter Settings, click on the Save button to enable the Chatter Settings.

Enabling Chatter Settings in Salesforce Lightning

Note: Note that if this Chatter setting is not enabled by default, you can enable it and then try to access the Chatter Component. However, if the Chatter Settings is already enabled and still the Chatter Component is not visible, try to follow the steps for Feed Tracking.

Also, check: Chatter Post button does not visible in Salesforce Lightning

Enabling Feed Tracking in Salesforce Lightning

3. Now, again, use the Quick Find search box, this time searching for Feed Tracking. Then click on the Feed Tracking option given under the Feature Settings > Chatter section.

Feed Tracking option in Salesforce Lightning

4. Once we click on the Feed Tracking option, the Feed Tracking page opens. On this page, we first select the required object from the list of Objects.

Feed Tracking page in Salesforce Lightning

5. After this, under the Fields in Accounts section, tick marks the Enable Feed Tracking option and click on the Save button.

Enabling Feed Tracking in Salesforce Lightning

Note: Now if we have enabled both features, the Chatter component will become accessible. However, the next steps are steps to access the Chatter Component in the Lightning App Builder.

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Adding Chatter Component to the Record Page in Salesforce

6. Now, click on the App Launcher icon given in the top-left corner. Then, search and open the required object.

Accounts object option in Salesforce

7. Now, from the list of records, select a record and open a record detail page. From the record details page, click on the gear icon. And then click on the Edit Page option.

Edit Account Page in Salesforce Lightning

8. After this, click on the Activity tab and this will open a Tabs section in the right-side corner. Under the same Page > Tabs section, click on the Add Tab option.

This will add a Details tab by default. Now, again, click on the Details tab, select Chatter from the list, and click on Done.

Creating new Chatter tab in Salesforce lightning

9. Now, move the left-side menu, and under Components, search for Chatter component. Next, drag the Chatter component from the left side and drop it inside the empty Chatter tab section.

Adding Chatter Component to Salesforce Lightning

10. After this, click on the Save button given in the top right corner. Also, we need to activate the page. For this, click on the Activation option next to the Save button. Then choose the Default category for the page then Save the page.

Activating new page in Salesforce Lightning

Note: Please note that after performing all these steps still the Chatter is not visible on the Record Page, please refer to this tutorial: Chatter Publisher is not visible in Salesforce.

Conclusion

So, in this Salesforce tutorial, we have understood how to add the Chatter component to the record page in the Salesforce Lightning edition. Moreover, with this, we have also discussed how to solve the issue where Chatter is not available in Salesforce Lightning App Builder.

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