The service manager at Ridgeline Supply, a Denver distributor, wants to hear how every delivery went once a customer’s case is closed. Today a coordinator emails a few customers by hand, and the answers end up in an inbox nobody reports on.
I built the answer in our Winter ’27 Developer Edition org: a two-question survey in Survey Builder, an internal survey link, the Analyze results, and a record-triggered flow that creates a survey invitation when a case closes.
You will be able to set up Salesforce Surveys, send a survey, read the responses, and know which parts need an Experience Cloud site before customers can answer.