Chatter Publisher not Showing in Salesforce

In this Salesforce tutorial, we will learn how to add the Chatter Publisher when it is not visible in Salesforce.

Recently, I was working on the Accounts objects but when I open the record page, the Chatter component is showing empty. It does not show any Post, Poll, or Question section.

Chatter Publisher Component is not visible in Salesforce

After researching multiple solutions, I came across a general solution that worked for us. In this Salesforce tutorial, we will discuss how to make the Chatter Component visible in Salesforce for both Classic and Lightning editions.

Chatter Publisher is not Visible in Salesforce

Let us discuss the reasons why the Chatter Publisher component is not visible in Salesforce.

Here are a few common reasons for this issue in Salesforce:

Reason-1: Chatter Settings is not Enabled in Salesforce

One of the common reasons why the Chatter Publisher Component is not visible in Salesforce is when the Chatter Settings are disabled.

So, to overcome this, we need to enable it in Salesforce.

Reason-2: Chatter Publisher not Added to the Lightning Page

Another reason behind this issue could be when the Chatter Publisher is added to the Lightning Page. This could also be possible when, instead of adding the Chatter or Chatter Publisher, we only added the Chatter Feed.

See also  New Task Button Not Showing in Salesforce Lightning

The Chatter Feed component focuses on displaying information posted or updated by other groups, users, and records. The Chatter Publisher component allows us to create posts and quickly share information.

So, if we have added the Chatter Feed complement instead of Chatter or Chatter Publisher, we will only get access to feeds. We will not be able to add posts, polls, or questions using Chatter Feed.

However, to overcome this issue, we can check the Lightning App Builder Page and see if Chatter Publisher is present.

Reason-3: Chatter Component is not added to the Page Layout

Now, let us assume that the Chatter Settings is Enabled and the Chatter Publisher component is also added to the Lightning Page. But, still, the Chatter Publisher is not visible in Salesforce.

So, another reason for this could be when the Chatter Publisher buttons are not added to the Page Layout. Basically, the Chatter Publisher component consists of multiple sections like Posts, Polls, and Questions.

If these sections are not added to the Page layout then also the Chatter Publisher will not be visible.

Read: Chatter Post button does not visible in Salesforce Lightning

Chatter Publisher is not Visible in Salesforce

Now that we understand the various reasons why the Chatter Publisher component is not visible in the Salesforce Lighting edition.

Next, we can move forward and discuss the solution for each of the reasons.

Method-1: Checking if Chatter Settings is Enabled in Salesforce Lightning

1. Click on the Setup option, move to the Quick Find Box, enter the Chatter, and click on the Chatter Settings option given under the Feature Settings > Chatter section.

Chatter Settings in Salesforce Lightning

2. Now, from the Chatter Settings page, click on the Edit button and then tick mark the Enable option given under the Chatter Settings section. After selecting the checkbox, click on the Save button to enable the Chatter Settings.

Enabling Chatter Settings in Salesforce Lightning

Read How to create Chatter Streams in Salesforce

See also  Tabs Not Visible in Salesforce

Method-2: Checking if Chatter Publisher is added to the Lightning App Builder Page

Here we will cover the steps to check if Chatter Publisher is added to the Lightning App Builder Page.

3. Next, click on the App Launcher icon given in the top-left corner. Then search and open the required object. Once we select any of the objects from the App Launcher, it will open a list of records for that particular object. Next, select a record and open a record detail page.

From the record details page, click on the gear icon and then click on the Edit Page option.

Edit Account Page in Salesforce Lightning

4. The above step will open the Lightning App Builder page. On this page, click on the Chatter section and then click on the Delete icon given on the component. This will delete the component from the Chatter section, which will still exist.

Deleting Chatte Tab in Lightning App Builder

5. Now, move the left-side menu, and under Components, search for Chatter component.

Note: If you are unable to find the Chatter component in the Component section, please refer this tutorial: Chatter not available in Salesforce Lightning App Builder

Next, drag the Chatter component from the left side and drop it inside the empty Chatter tab section.

Adding Chatter Component to Salesforce Lightning

6. Next, click on the Activation option given next to the Save button. Then choose the Default category for the page then Save the page.

Activating new page in Salesforce Lightning

Here, we kept the page as Org Default for only Desktop in Salesforce.

Method-3: Checking if Chatter components are added to the Page Layouts of the object

To follow these steps, go to the Lightning App Builder page and then return to the Home Setup page in Salesforce Lightning.

See also  Salesforce Lightning Log a Call button missing

7. From the Home Setup page, click on the Object Manager option given in the navigation bar. Then, from the list of objects, choose the required object.

Example Log a call is not visible in salesforce lightning

8. Once we click on the object, it opens the object details page. From the side menu, we need to click on the Page Layout option.

Log a call is not visible in salesforce lightning example

9. Now, select the required layout from the list of page layouts. In our case, we will select the Account Layout option. This will open the Page Layout page for the Accounts objects.

Log a call is not visible in salesforce lightning Step

10. Next, move to the Mobile & Lightning Actions section and drag the Post, Poll, and Question buttons. Then, drop these buttons into the Salesforce Mobile and Lightning Experience Actions tab. Click on the Save button to save the changes.

Chatter Publisher is not visible in Salesforce

After executing all these steps, if we check the Chatter section, we can see that the Chatter Publisher is visible.

Also, check: How to Set Default Landing Page in Salesforce

Conclusion

So, in this Salesforce tutorial, we have discussed how to add the Chatter Publisher component to Salesforce. We also learned how to solve the issue when the Chatter Publisher is not visible in Salesforce.

You may also like to read some useful tutorials on Salesforce: