In Salesforce, the Service Agent is one type of AI Agent available in Agentforce. After creating the service agent in Agentforce, we need to deploy it to a Salesforce experience (community) site so that end users or customers can easily interact with the agent to raise requests or get support. Now, whenever an end user … Read more >>>
In Salesforce, the Agentforce (Default) agent, which is a type of Employee, is going to retire soon because of system changes. For that, Salesforce has provided a new Agentforce Employee Agent, which we can set up and use. At our company, we create our own Employee Agents and assign them to the appropriate users. After creating the … Read more >>>
Recently, I was building a Tableau dashboard to analyse customer data. In this, I faced a common requirement that instead of counting the total number of records, I needed to count the unique values in a field. For example, I wanted to see the number of unique customers who made purchases, not just the total … Read more >>>
While working on the product sales analysis, I created a report using Tableau. In this report, I also wanted to sort the records in increasing or decreasing order. The issue came when I tried to sort the calculated field using the sort button. In Tableau, it is easy to sort the fields like Profit and … Read more >>>
In Salesforce, the Agentforce (Default) agent, which is a type of Employee, is going to retire soon because of system changes. For that, Salesforce has provided a new Employee Agent, which we can set up and use. At our company, we create our own Employee Agents and assign them to the appropriate users. In this … Read more >>>
When I was building dashboards in Tableau for sales reporting, I faced an issue where the dataset didn’t always contain the exact fields I needed in the view. For example, sales amounts were there, but no profit margins were displayed. For these out-of-the-box values, we need to create calculated fields. In Tableau, calculated fields allow … Read more >>>
Recently, while analysing Sales data in Tableau, I wanted to see how many customers are in different purchase ranges, such as small buyers, medium buyers, and high-value customers. Initially, I attempted to filter and group them manually, using the calculated fields. Then, I discovered a straightforward solution to categorise the measures into equal-sized ranges using … Read more >>>
When I was working on a Tableau dashboard to analyse sales performance, I noticed that the dataset had too many product sub-categories, like Accessories, Appliances, Chairs, Copiers and many more. From these multiple categories, we wanted to show the profit of the selected sub-categories only. For this, it was required to group those sub-category fields. … Read more >>>
In Tableau, I was working on the Sales reports. In this, I faced an issue where the calculations didn’t return the expected values. For example, I wanted to find the first order date for each customer, but when I applied a filter, the result didn’t change. In another case, I needed to compare discounts across … Read more >>>
I worked as a Salesforce administrator in a company that utilises Salesforce, providing support services to customers via email, web chat, and phone calls. When a customer sends an email about an issue, Salesforce needs to decide which agent should handle it. Here, I am required to set up the service channel in Salesforce to route … Read more >>>
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