In Tableau, I was working on the Sales reports. In this, I faced an issue where the calculations didn’t return the expected values. For example, I wanted to find the first order date for each customer, but when I applied a filter, the result didn’t change. In another case, I needed to compare discounts across … Read more >>>
I worked as a Salesforce administrator in a company that utilises Salesforce, providing support services to customers via email, web chat, and phone calls. When a customer sends an email about an issue, Salesforce needs to decide which agent should handle it. Here, I am required to set up the service channel in Salesforce to route … Read more >>>
As a Salesforce Administrator, I worked for a company that wanted to provide better support services by ensuring customers get a first response within 4 hours whenever they raise a support case. Therefore, in Salesforce, we have a feature that allows us to setup a milestone so that it automatically starts counting time when a … Read more >>>
In Salesforce, the Lightning Web Components can be displayed as a custom tab; for that, we need to define the target as lightning_tab, so that the Lightning component will be enabled to be deployed as a tab on the Lightning pages. In this Salesforce tutorial, we will learn how to add Lightning web components as custom … Read more >>>
In Salesforce Lightning datatable, we have to define the type of the field that we will display in the LWC Lightning datatable. For this, we have many predefined data types to define the type of table fields. In some cases, we need to display some out-of-the-box information in the data table, such as UI elements … Read more >>>
In the Salesforce Lightning data table, there is no built-in support for concatenating table columns so that we can display the data of two or more columns in one column. For example, we could concatenate the “First Name” and “Last Name” fields from a list of contacts into a single “Full Name” column. In this … Read more >>>
Whenever you ask an agent a query or question, the prompts are how you communicate with the large language model(LLM). AgentForce responds to queries and requests in a language inspired by human speech and provides relevant responses. Designing an effective prompt is key to unlocking the benefits of generative AI. In this tutorial, we will … Read more >>>
In Salesforce Lightning web components, we use the lightning-helptext tag with the content attribute to display the Tooltip Text. The tooltip text is similar to the help text we define for the object fields while creating them. In this Salesforce tutorial, we will learn about the Tooltip feature and how to display a tooltip in … Read more >>>
In Salesforce, we use screen flow to create records. Meanwhile, we need to enter the required fields to create the records. Sometimes, it includes conditional field values, such as picklist values based on the selected record type of the object. In this Salesforce tutorial, I will explain how to display picklist values by record type … Read more >>>
