We are using Salesforce CRM to manage our product sales. Each Opportunity stores the Total Amount of the deal. As a Salesforce Admin, I wanted to create a field that displays the rounded-down whole number of the deal amount, removing any decimal values. This helps the finance team when they want to view amounts without considering cents … Read more >>>
Recently, I worked for a company that uses Salesforce CRM to manage its business. While working, I was given the responsibility to display the shipping price of the product based on the customer’s and the warehouse’s location. As a solution, I discovered the GEOLOCATION() function. Let’s go into more detail and learn how to use Salesforce. … Read more >>>
While working for an organization that uses Salesforce, I was assigned a task to find all opportunities that were created in the last 30 days. So, to fulfill this requirement, I define an advanced formula that checks the date range. Using a Date Range Formula, the user can automatically check if the opportunity creation date … Read more >>>
While working at a company that uses Salesforce CRM, I was tasked with reviewing customer reviews and, based on them, handling urgent case situations. As a solution, I found the Salesforce FIND() function. So, if you want to know how to find the position of a search text string in the text or how to … Read more >>>
When I was working as a Salesforce Admin in a company, they wanted to set a Payment Due Date on every Invoice record automatically. They wanted the Due Date to be 30 days after the Invoice Date. Instead of asking users to enter the due date manually each time, I created a formula field in Salesforce that calculated it … Read more >>>
In Salesforce, the Service Agent is one type of AI Agent available in Agentforce. After creating and deploying it to a Salesforce experience (community) site, end users or customers can easily interact with the agent to raise requests or get support. To route the request from the site to the service AI agent, we create an Inbound Omni-Channel … Read more >>>
I was working in a company that sells software. Our company website features a “Contact Us” form, allowing customers to submit their questions or requests. When a customer submitted a form saying, “I need help setting up my account.” This request automatically appeared in Salesforce as a customer contact request. Salesforce captured all his details, such as … Read more >>>
In Salesforce Agentforce, a default Record Summary Prompt Template is already available, which helps the AI Agent summarize record information, such as account details, case information, or Opportunity data. However, sometimes you may want to add custom functionality, for example, displaying only key details such as Account Priority, Last Interaction Date, and Open Opportunities.To do this, you … Read more >>>
As a Salesforce admin, I created a custom Home page called “Sales Dashboard Home” for the Sales app last year. Now, our company has introduced a new and improved version of “Sales Performance Home”. To avoid confusion and ensure users see the latest layout, I decided to delete the old custom Home page from Salesforce … Read more >>>
I was working in a company that used Salesforce CRM to manage its business. Recently, we discovered that multiple duplicate accounts exist for the same customers, as different users entered similar accounts without checking whether they already existed. To fix this, I decided to merge duplicate accounts in Salesforce to keep all customer information clean … Read more >>>
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