I was assigned a task at work that required me to calculate the number of days between two dates in Salesforce. To fulfill this requirement, I created a formula field and used an advanced formula to display the number of days. In this Salesforce Tutorial, we will learn the formula to calculate the number of … Read more >>>
A sales manager wants to know when their team last contacted each customer. They need a field that displays the most recent activity, such as a call, meeting, or email, on the account. This helps them quickly find which customers have not been contacted recently and take follow-up action. I was assigned the task of … Read more >>>
I worked at a company that used Salesforce CRM to provide support their customers. Whenever customers faced any issue, they raised support cases in Salesforce. The client wanted customers to be able to check case updates, reply to the support team, and share screenshots or files related to their issues. At the same time, the … Read more >>>
In Salesforce, stages define the sales process by showing where an opportunity is in the sales cycle, from the first contact with a customer to the final deal. Each stage shows a step in the sales process, such as qualification, proposal, or negotiation, and helps sales teams track progress and understand the next steps. Salesforce … Read more >>>
I saw that most of the time all the Salesforce developers face an error where the client enters inaccurate data that has lots of unnecessary spaces. Due to this, the user faces problems in searching, decision-making, inconsistent data entry, missed opportunities, etc. So, I decided to overcome this problem, I started searching and found that … Read more >>>
While working as a Salesforce Administrator, I created a custom field to store the Account Number in the format ACC-IND-000123. Now, the sales team has requested a new field that displays only the last 6 digits (000123) of the account number for reporting and reference purposes. To meet this requirement, I created a formula field and … Read more >>>
I was a Salesforce Administrator at a company that used Salesforce CRM to manage customer cases and resolve customer queries. The service team informed me that they handle two different types of support processes: Each support process follows different case status stages. Because of this, the team wanted Salesforce to display different status values based on the selected support type for the case. … Read more >>>
We enabled the Agentforce default agent and created the Service Agent and the Employee Agent. These agents help Salesforce users and external customers. But what if a developer wants help while writing code, creating Apex classes, or building flows in Salesforce? So Salesforce has just released Agentforce Vibe, or Vibe Coding, a Salesforce AI assistant platform for developers. Using Agentforce Vibes, the developer asks, “Write an Apex class … Read more >>>
Earlier, we saw that the AI Agent could retrieve data from different Salesforce objects to answer customer questions, and that the data was structured in a tabular format with fields. Now, how can we store unstructured data in Salesforce so agents can access it based on customer requests? So, for that, we can upload any … Read more >>>
In this Salesforce Tutorial, we will learn how to add year-to-date in Salesforce. Moreover, we will go through the steps to add the Year-to-Date Field in Salesforce. In addition, we will go through a special case based on the user’s requirements. The special case is “Salesforce Formula Add Year To Date, where the End Date should be … Read more >>>
We will show demo on the complete process of building your first AI Agent in Salesforce using Agentforce. You’ll learn how agents work and how to connect your agent to Salesforce data to deliver intelligent business outcomes.
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