Bijay Kumar 
Recently, I was building a Tableau dashboard to analyse customer data. In this, I faced a common requirement that instead of counting the total number of records, I needed to count the unique values in a field. For example, I wanted to see the number of unique customers who made purchases, not just the total … Read more >>>
While working on the product sales analysis, I created a report using Tableau. In this report, I also wanted to sort the records in increasing or decreasing order. The issue came when I tried to sort the calculated field using the sort button. In Tableau, it is easy to sort the fields like Profit and … Read more >>>
When I was building dashboards in Tableau for sales reporting, I faced an issue where the dataset didn’t always contain the exact fields I needed in the view. For example, sales amounts were there, but no profit margins were displayed. For these out-of-the-box values, we need to create calculated fields. In Tableau, calculated fields allow … Read more >>>
Recently, while analysing Sales data in Tableau, I wanted to see how many customers are in different purchase ranges, such as small buyers, medium buyers, and high-value customers. Initially, I attempted to filter and group them manually, using the calculated fields. Then, I discovered a straightforward solution to categorise the measures into equal-sized ranges using … Read more >>>
I worked as a Salesforce administrator in a company that utilises Salesforce, providing support services to customers via email, web chat, and phone calls. When a customer sends an email about an issue, Salesforce needs to decide which agent should handle it. Here, I am required to set up the service channel in Salesforce to route … Read more >>>
As a Salesforce Administrator, I worked for a company that wanted to provide better support services by ensuring customers get a first response within 4 hours whenever they raise a support case. Therefore, in Salesforce, we have a feature that allows us to setup a milestone so that it automatically starts counting time when a … Read more >>>
While using Tableau to create charts and tables, I got into situations where the filters just didn’t show records as expected. For example, I wanted to find the first order date for each customer using a Fixed LOD calculation. It worked fine at first, but when I applied a Category filter, nothing changed in the … Read more >>>
As a Salesforce Admin, I noticed that some users were trying to log in from outside the company network. To keep our data safe, I set up a login access policy that only allows logins from trusted IP ranges. Now, if anyone tries to log in from an unknown location, Salesforce blocks the attempt and … Read more >>>
While working on a Tableau report, I wanted to show the data at different levels without creating multiple sheets. For example, I wanted to see sales at the Category level first, and then drill down into Sub-Category, Region or even Product details, all in the same table. To create the table view according to this, … Read more >>>
I was working in a company where our support agents handled emails, cases, and live chats from customers. The problem was that some agents received too many requests, while others received very few. Customers had to wait longer, and agents were frustrated. To solve this, we enabled Omni-Channel in Salesforce. After setting it up, customer … Read more >>>
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