Activity History Related list is not visible in Salesforce

In this Salesforce tutorial, we will try to understand How to add activity related list under the related list when the activity history related list is not visible or missing in salesforce.

Currently, I was working with the object in FedEx company that is based in Memphis, USA, then I saw the Activity history related list is not visible in Salesforce. For adding the Activity history related list, I found the solution that helped us.

So, here we will discuss these topics in this Salesforce tutorial:

• What is Activity History
• Activity History Related list is not visible in Salesforce
• Activity History Related list is not visible in Salesforce lightning
• Activity History Related list is not visible in Salesforce Classic

What is Activity History

In Salesforce the activity history is placed under the related list on the page layout. It permits the users to log a call or send an email and a link list shows the records made by the users.

Some of the objects like cases in Salesforce provide the activity history section by default. When the user visits the lightning pages for the case object they can see that the activity history section is present they don’t need to enable the section from the related list.

But other objects like accounts, opportunity, contact, and leads can not have the activity history section by default on the standard lightning page.

Related post: Salesforce Lightning Log a Call button missing

Activity History Related list is not visible in Salesforce

However, in Salesforce, when I try to work with the objects and I can see that the activity history related list section is missing from the related list of the objects.

So, after looking for multiple solutions, I found the two best solutions for Salesforce lightning and one best solution for Salesforce Classic that help me to enable or add the activity history related list section in the objects.

Further, we will discuss some of the steps that we can follow how to enable or add the activity history under the related list in Salesforce lightning and Salesforce classic.

Activity History Related list is not visible in Salesforce lightning

Here we will understand how to add an activity history related list in salesforce lightning. If you want to learn how to add an activity history related list in Salesforce lightning follow these steps:

Method-1: Using Page Layout Option

Step-1: Click on the gear icon, under the gear icon(⚙️) there is a Setup option. Click on the Setup and then click on the Object Manager which is present beside the Home tab.

Step-2: After clicking on the Object Manager, the Object Manager page is open. Enter the object name in the Quick Find Box and select the object. Here we are entering the USA Student object.

Step-3: After clicking on the USA Student object, the USA Student object page is open. Click on the Page Layout that is present in the left sidebar.

Step-4: After clicking on the Page Layout, the page layout page is open then click on the USA Student Layout option.

Step-5: After clicking on the USA Student Layout and then clicking on the related list option, you can see that related list items are shown on the screen. Drag the Activity History option from the related list item and drop it under the related list section.

Step-6: After dropping the activity history under the related list, click on the save option.

Step-7: After clicking on the save option, go to the app launcher click on the USA Student object, and click on the Odell Kilback record and you can see that under the related list, the activity history section is now visible.

Method-2: Using Edit Page Layout Option

Step-1: First, Login into the Salesforce lightning account. Click on the App Launcher, Then click on Sales. The Sales Home page will open. And then click on the Account object that is present in the nav bar.

Step-2: After clicking on the Account object, the accounts home page is open then click on one of the account reports. Here we are selecting the Lind, Sciller, and Haag Fabric Mender Corp of America.

After clicking on the record the Lind, Sciller, and Haag Fabric Mender Corp of America page is open and we can see that the Activity History section is not visible.

Step-3: Click on the gear icon, under the gear icon the Edit page option is present. Click on the Edit page option.

Step-4: After clicking on the Edit Page option, click on the Account Layout that is present on the right sidebar.

Step-5: After clicking on the account layout option then click on the Related Lists option.

After clicking on the Related List option, you can see that the related list items are shown on the screen. Drag the Activity History from the related item and drop it under the Related List section.

Step-6: After dragging the Activity History, drop the open activities under the Related Lists and then click on the Save option.

Step-7: After clicking on the Save button, you can see that the Activity History section is now visible under the Related Lists.

Read How to Add Leads in Salesforce

Activity History Related list is not visible in Salesforce Classic

Here we will understand how to add an activity history related list in salesforce classic. If you want to learn how to add an activity history related list in Salesforce classic follow these steps:

Step-1: First, login into the Salesforce Classic account, and click on Setup. Next, click on the drop-down arrow that is present in the nav bar. After clicking on the arrow more object is shown and click one of the objects. Here we are clicking on the Developer USA object.

Step-2: After clicking on the object, the Developer USA page is open. Click on the record present under the Developer USA.

Step-3: After clicking on the records, the Hipolito Rolfson Jr record page is open and we can see that there is no Activity History under the Related Lists after that click on the Edit Layout option.

Step-4: After clicking on the Edit Layout option, click on the Related Lists option. After clicking on the Related Lists option, you can see that the related list items are shown on the screen. Drag and Drop the Activity History related item under the related list section.

Step-5: After dragging the open activities, drop the Activity History under the Related Lists and then click on the Save option.

Step-6: After clicking on the Save button, you can see that the Activity History section is now visible under the related lists.

Conclusion

In this Salesforce tutorial, we have learned how to add an Activity History related list in salesforce. This can be performed on both salesforce lightning and salesforce classic.

• What is Activity History
• Activity History Related list is not visible in Salesforce
• Activity History Related list is not visible in Salesforce lightning
• Activity History Related list is not visible in Salesforce Classic

Also, check the related posts in Salesforce:

• New Task button not showing in Salesforce Lightning
• Open Activities related list not visible in Salesforce
• Quick Actions missing from Case in Salesforce Lightning
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