What are the main differences between Salesforce Inbox and Einstein Activity Capture?

Salesforce Inbox is an app that works with email systems like Gmail and Outlook. It helps sales teams manage emails and calendars inside Salesforce. Einstein Activity Capture automatically logs emails and events in Salesforce. It doesn't need manual input, which saves time for sales staff.

How does Einstein Activity Capture's integration with Outlook compare to Salesforce Inbox?

Einstein Activity Capture links Outlook directly to Salesforce. It adds emails and calendar events to Salesforce records without user action. Salesforce Inbox works as an add-in for Outlook. It gives users Salesforce data and tools inside their email app.

What permissions are required to use Inbox with Einstein Activity Capture?

Users need specific Salesforce permissions to use Inbox with Einstein Activity Capture. These include access to both features and the right to connect email accounts. Admin setup is also needed. This involves enabling the features and setting user permissions in Salesforce.

Does it cost anything to use Einstein Activity Capture, or is it included with Salesforce licenses?

Einstein Activity Capture has different cost options. Some Salesforce editions include it at no extra charge. Other versions may require an add-on license. The exact cost depends on the Salesforce package and the number of users.

Are there any noteworthy alternatives to Einstein Activity Capture?

Riva is an alternative to Einstein Activity Capture. It connects CRM data with email and calendar systems. Some companies use custom integrations. These can link Salesforce with various email platforms to track activities.

What limitations should users be aware of when using Einstein within Salesforce?

Einstein has data storage limits. It may not capture all historical emails, depending on the plan. Some users report sync delays. This means real-time data may not always be available in Salesforce right away.

Salesforce Inbox vs Einstein Activity Capture: Key Differences and Benefits Explained

Updated September 7, 2025 by Tanya

Salesforce offers two powerful tools to help sales teams manage their communications and customer data: Salesforce Inbox and Einstein Activity Capture. These solutions aim to boost productivity and streamline workflows but have different features and benefits.

Einstein Activity Capture syncs emails, events, and contacts between Salesforce and email platforms like Gmail or Ou