Are you facing an error Salesforce Lightning Log a Call button missing?
In this Salesforce tutorial, I will explain the problem of log a call button not visible in Lightning. I will guide you through a step-by-step solution on how to add log a call to activity Salesforce Lightning.
Salesforce Lightning Log a Call button missing
Recently, when I was working on the Salesforce lightning experience, I faced an issue. In this issue, the Salesforce Lightning log a call button is missing from the Activity tab.
Here is the sample screenshot where the log a call is not visible in Salesforce Lightning.
Add Log a Call in Activity Salesforce Lightning
1. Click on the “Gear” icon and select the “Setup” option to navigate to the Lightning setup.
2. Click on the “Object Manager” option. Choose the “Object” on which page you want to add log a call in activity Salesforce.
However, when I tried to access the records of the accounts object in Salesforce Lightning, the log a call button was missing from the activity component.
Let’s take an example of the “Accounts” object.
3. From the leftside menu, you need to click on the “Page Layout” option.
4. From the page layouts list, select the relevant “Page Layout” according to the requirement.
For example, I opened the “Account Layout” option. This will open the page layout page for the account objects
5. Go to the “Mobile & Lightning Actions” section. Drag the log a call button from there to the “Salesforce Mobile and Lightning Experience Actions” tab.
Now, let us look at the “Account” object page for any of the records. This time, you can find that the “Log a Call” is visible under the “Activity” section of the Salesforce Lightning.
Conclusion
I hope you have understood the problem of the log-a-call button not being visible in Salesforce Lightning. I have explained the steps to resolve how to add log a call to activity Salesforce Lightning.
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I am Bijay Kumar, the founder of SalesforceFAQs.com. Having over 10 years of experience working in salesforce technologies for clients across the world (Canada, Australia, United States, United Kingdom, New Zealand, etc.). I am a certified salesforce administrator and expert with experience in developing salesforce applications and projects. My goal is to make it easy for people to learn and use salesforce technologies by providing simple and easy-to-understand solutions. Check out the complete profile on About us.