Salesforce Lightning Log a Call button missing

In this salesforce tutorial, we will understand how to configure the log a call button under the activities tab when the Salesforce Lightning log a call button missing.

Recently, when I was working with tabs in salesforce lightning, I came across an issue where the log a call is not visible in salesforce lightning. So, after looking at multiple solutions, I found a solution that helped me solve this issue.

So, here we will discuss the following topics.

• Issue: Salesforce Lightning Log a Call button missing
• Solution of Salesforce Lightning Log a Call button missing

Issue: Salesforce Lightning Log a Call button missing

Recently, when I was working on the Salesforce lightning experience, I faced an issue. In this issue, the Salesforce Lightning log a call button is missing from the Activity tab/timeline.

Generally, when we shift from Classic to Lightning mode in Salesforce, the “Activity History” or “Open Activities” option does not appear in Salesforce Lightning. Instead, in Salesforce Lightning, the log a call button appears under the Activity Lightning component.

However, when I tried to access the records of the Accounts object in Salesforce Lightning, the log a call button was missing from the Activity component.

Here is the sample screenshot where the log a call is not visible in Salesforce Lightning.

Now, let us understand how to add the log a call option under the Activity option of the Accounts tab.

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Solution of Salesforce Lightning Log a Call button missing

Step-1: First click on the Setup option from the top pane and click on the Setup option again. This will open the Setup page in Salesforce Lightning.

Step-2: Next, from the Home page, click on the Object Manager option. And under the Object Manager list, click on the Account object.

Step-3: After this, we will land on the object details page and from the side menu, we need to click on the Page Layout option.

Step-4: From the Page Layouts list, select the Account Layout option. This will open the Page Layout page for the Accounts objects

Step-5: Next, from the Accounts Layout options, move to the Mobile & Lightning Actions section. And drag the log a call button from the Mobile & Lightning Actions section to Salesforce Mobile and Lightning Experience Actions tab.

Step-6: Now, let us look at the Account Object page for any of the records. And this time, we can find that the log a call is visible under the Activity section of the salesforce lightning.

Conclusion

So, with the end of this Salesforce tutorial, we have understood how to solve issues related to log a call not visible in salesforce lightning. Moreover, to solve this issue in salesforce, we have covered a step-by-step.

Here is the set of topics that we have discussed in this tutorial.

• Issue: Salesforce Lightning Log a Call button missing
• Solution of Salesforce Lightning Log a Call button missing

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