I was working as a Salesforce admin, and a Salesforce user forgot their login password and could not access their account. I received a request to reset the password.
I need to find the user’s record and click “Reset Password“. The user then gets an email with a link to set a new password and can log in again.
In this article, we will learn about how to reset a user’s password in Salesforce. Additionally, we will learn the steps for resetting a user’s own password in Salesforce.
Reset a User Password in Salesforce
When we reset a user’s password in Salesforce, it means the Admin sends a new password link to the user when they are unable to log in. The user gets an email to set a new password and regain access.
To navigate the user record in Salesforce, go to the Home Page. -> In the Quick Find Box, Search for Users. -> Click on it.
As you click on “Users,” you will see a list of users in our Salesforce org. To reset the user password, we need to open the user record page for that user and click on the user for whom you want to reset the password.
As you open the user record page, you will see the Reset Password button. Click on it.
Then, you will see the Change Password screen, which displays the user’s details and a message stating that the new password for the specified user has been set via email.
As you open the email, you will see the reset password link. You need to click the link to reset the password.
As you click the link you received via email, you will see the following screen to confirm the password reset. As you click on it, you will see the screen where you can enter a new password.
In this way, a Salesforce admin can reset a user’s password if the user forgets their login password and cannot access their account.
Change User’s Own Password in Salesforce
Now, let’s understand how users can change their own passwords in Salesforce. A user can log in, navigate to their profile settings, and select ‘Change My Password’ to update it without requiring admin assistance.
Click on the Setup. -> Home Page -> Click your avatar/profile picture in the top right -> Select Settings.
In the “My Personal Information” section, click “Change My Password.”
If the Admin sends you the link to reset the password, as you open the link, enter a new password, confirm it, and then save.
There, you don’t need to enter the old password, but you must follow the password rules set by Salesforce, such as minimum length and character requirements.
When you want to change your password yourself, as shown in the image below, you also need to provide your old password, enter the new password, confirm it, and then save.
Next, you need to select a security question and answer it. This will help you to verify your identity and recover your account easily in the future if you forget your password again.
In this way, Salesforce users can change their own passwords by themselves without needing help from the Admin.
Conclusion
I hope you have got an idea that a Salesforce admin can reset a user’s password if the user forgets their login password and cannot access their account. Additionally, I have explained how Salesforce users can change their own passwords.
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- Freeze User Accounts Using Salesforce Flow
I am Bijay Kumar, the founder of SalesforceFAQs.com. Having over 10 years of experience working in salesforce technologies for clients across the world (Canada, Australia, United States, United Kingdom, New Zealand, etc.). I am a certified salesforce administrator and expert with experience in developing salesforce applications and projects. My goal is to make it easy for people to learn and use salesforce technologies by providing simple and easy-to-understand solutions. Check out the complete profile on About us.
