While working as a Salesforce system admin, I got a requirement from the sales team that they need a customized log a call action to track additional details.
In this Salesforce tutorial, I will explain how to customize a log a call action according to the sales team’s requirements and guide you through editing the log a call layout in the Salesforce Lightning experience.
“Log a call” is an Activity tab on the Salesforce Lightning record pages. Its role is to record the interaction between the user and the customer. However, there could be requirements requiring more options or fields in the Log a call action.