In customer relationship management, communication is one of the most important things the organization needs, and one way to communicate with customers is Email.
There are multiple scenarios where you need to send one email to multiple customers, so you have the Send List Email Salesforce feature.
In this Salesforce tutorial, I will explain the send list email and the send list email button missing in Salesforce with all its considerations and guide you step-by-step through how it works.
What is the Send List Email Salesforce
In Salesforce, Send List Email is a feature that sends one email to each recipient you selected in the list. You can only send mass emails to contact and lead recipients.
One of the benefits of the list email feature in Salesforce is that this feature sends an email as an individual email to each lead or contact, which you can’t do in the BCC feature of the email.
Moreover, you can send mass emails in both Salesforce Lightning and Salesforce Classic. You need permission of sending list emails to send and view list emails in Salesforce.
List Email Object Salesforce
After sending the bulk email in Salesforce, you can check it. Salesforce has a List Emails object that shows you the list of all the emails that you have sent or scheduled as mass emails.
Sometimes, you may have wrongly written the email content, and you want to delete it, so you can also do that from the list email object in Salesforce.
To navigate to the List Emails object, move to Setup in Salesforce Lightning, click on the App Launcher, search for List Emails, and click on it.
Send List Email Salesforce Limit
You can send mass emails in Salesforce, but there are some restrictions on sending a list email.
You can add up to 32000 characters in the body of the content and 3000 characters in the subject of the email. However, the email message can have only 35 MB of data, including the header, subject, body, and attachment.
Moreover, you can only send bulk emails to up to 200 contacts or leads at a time, and 10 list views can only be included as a recipient’s field.
But if you are using the Developer Edition or Trial version of Salesforce, you can send emails to a maximum of 50 recipients per day, whereas in other editions, you can send emails to 5000 recipients per day. In addition to this, you can not send more than 10 external email recipients per day in the developer and trial versions.
Note one thing: this limit is only applicable if your salesforce org was created before Winter 12 and the higher limit of mass email is disabled.
List Email Limitations Salesforce
Till now, I have talked about the limit on sending list emails, but there are also some more disadvantages of Salesforce List Email. Let’s discuss each of them.
- You can not send the email to the recipient if the email address acts as a bad address, the email address of the recipient is missing, or the recipient selected Email Opt Out.
- The biggest limitation is that you can add only the contact list view, lead list view, and campaign list view as the list email recipient.
- Even you can not add the merge fields of the campaign in the list email.
- Last but not least, in the Salesforce app, you can not create a list email; you can see this on the activity history related list.
How to Send List Email in Salesforce
Below are the steps to send list email in Salesforce:
Step-1: Navigate to the Setup, click on the App Launcher, search for the Object to which recipients you want to send the list email, and click on it.
Or click on the Tab of the object directly from the Nav Bar. For example, I select Contacts as I want to send emails to contacts.