How to Unmute a Log Call in Salesforce | How to Enable Log Calls in Salesforce

In this Salesforce tutorial, we will learn How to unmute OR enable a log call in Salesforce. In Salesforce Classic we have the feature of muting a log call and a similar feature with the same functionality available in Salesforce Lighting is enabling a log call.

We will see the method of unmuting and enabling a log call in Salesforce Classic and Salesforce Lightning respectively.

Table of Contents

Unmute a log call in Salesforce Classic

While working as a Salesforce CRM user in the Sales department of a software company that uses Salesforce to track their customer interactions. Once I received a requirement to unmute a log call that was mistakenly muted by a colleague. Now I will show you how I handled this situation.

To unmute a log call in Salesforce Classic, log in to your Salesforce account and follow the below steps.

Step 1- In case, you have logged in to Salesforce Classic mode, then click on the user profile picture as shown in the picture below, and in the dropdown click on Switch to Salesforce Classic.

Step 2- On the Setup page of Salesforce Classic, go to the tabs and there click on the Chatter tab to access the muted call log.

Step 3- In the Chatter tab, under the Feed section on the left side click on the Muted option, which contains a list of the muted call logs.

Step 4- As we click on Muted, it will show the list of muted call logs and from here we will select a call log to unmute it. Here click on the dropdown of the call log you want to unmute and in the drop-down select the Unmute button.

As we click on the Umnute button the muted call will be removed from the list of muted calls and will be unmuted again.

Read How to create Log a Call Report in Salesforce

Enable a log call in Salesforce Lightning

While working as a Salesforce CRM user in the Sales department for an automobile company, we had a lead client for our dealership but due to some circumstances we mutually decided to halt our operations for a while. So we disabled his Log call at that time to reduce call traffic.

Now again while resuming our operations with the client I had to enable the Call log. I will show you in the below example how I enabled that log call.

To enable a log call in Salesforce Lighting, first, log in to your Salesforce account and follow the below steps.

Step 1- On the Setup page of Salesforce Lightning, click on the App Launcher (9 dots) as shown in the below picture, and from the dropdown click on the Service option.

Step 2- In the Service app click on the Contacts tab, to access the contacts with a disabled call log.

Step 3- In the list of contacts, select the contact with a disabled call log. In this case, we have a disabled call log contact Steven Smith. So, click on the contact as shown in the picture below.

Enable a Log Call in Salesforce Lightning

Step 4- In the edit window of contact, go to the Activity section on the right-hand side and there click the wrench sign of settings and it will open a dropdown. In the drop down you have to activate the check box Logged calls as shown in the below picture and then click on the Apply button.

As we click on Apply button, the disable call will be enabled again and it will be visible in the activity section, as we can see in the image below.

Conclusion

In this Salesforce tutorial, we have learned to Unmute a log call in Classic mode and later learned the method of enabling a disabled call log in Salesforce Lightning with the help of the above examples.

Along with that we also discussed the scenarios when we were required to unmute and enable a call log for a better understanding.