Enable Omni Channel in Salesforce

In this Salesforce tutorial, we will learn how to enable the omni channel in Salesforce. Also, we will understand the steps of enabling the Omni channel in Salesforce Lightning and the steps of enabling the Omni channel in Salesforce Classic. In the Omni channel, the interaction between the customer can happen through any preferred channel, and the system can make sure that the … Read more >>>